FAQs
When will I get my order?
Orders leave within 1 to 3 days and arrive in 8 to 11 business days in the United States, with tracking the whole way.
Why can't I find these products in stores?
Velsola is sold online only, at velsola.com.
Is my payment information secure?
Yes. Checkout is handled by Shopify over an encrypted connection, and we never see or store your full card number.
What do I do when I have a problem with my order?
Contact us using this email info@velsola.com as quickly as possible and we will sort it out.
Where are you located?
We are an online store based in the United States. Reach us anytime at info@velsola.com.
Can I track my order?
Yes. Your tracking number is emailed to you as soon as your order ships.
What is your return policy?
Email info@velsola.com within 30 days and we will refund you.
Do you ship to my country?
Yes. We ship to every country in the world, and tracked shipping is free everywhere. Orders outside the United States can take a few extra days.
Why haven't I received an order confirmation?
When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.
Do not place a new order before going through these two steps below:
Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.
Step 2: Contact our customer support. Send an email with your name to info@velsola.com so that the support team can check if the order has been registered in the system. You can also go to our Contact Us page to contact the support team.
How do I change or cancel my order, Can I do it after I have received the shipping confirmation e-mail?
Once you have received the shipping confirmation e-mail we are unable to make any changes. If you notice anything wrong with your order please contact info@velsola.com.
Will the package be delivered to my address?
The package is delivered to the shipping address entered when completing your order. You can follow your package with the tracking link in your shipping email.
I have not received my order, what should I do?
If the number of working days have passed, contact the support team by sending an email to info@velsola.com or use the Contact Us form.
If the maximum number of working days has not passed yet, we ask for your patience.
What payment methods do you offer?
You can pay with all major credit and debit cards.